Frequently Asked
Questions

RouteAware combines GPS tracking, weather intelligence, and communication tools into one platform. Drivers use our mobile app for navigation and updates, while dispatchers and brokers manage operations from the web portal.

Yes! We offer a free tier that includes up to 3 active routes. You can upgrade anytime as your needs grow.

The web portal works on any modern browser. Our mobile apps are available for iOS (iPhone/iPad) and Android devices.

No special hardware required! RouteAware works with your existing smartphones and computers.

We use device GPS which is accurate to within 5-10 meters under normal conditions. Location updates occur every 60 seconds while drivers are on active routes.

We integrate with professional weather services to provide real-time conditions, forecasts, and severe weather alerts along your routes.

Dispatchers and brokers can invite drivers from the dashboard. Drivers download the mobile app and accept the invitation.

Currently, each account is associated with one company. Contact us if you need multi-company management.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor.

Yes, you can cancel your subscription at any time. You'll continue to have access until the end of your billing period.

We offer a 14-day money-back guarantee for annual plans. Monthly plans are not eligible for refunds.

Your data is retained for 30 days after cancellation. You can export your data at any time before permanent deletion.

Absolutely. We use enterprise-grade encryption, secure data centers, and comply with industry standards for data protection. See our Privacy Policy for details.

Only team members within your company can view your drivers' location data. We never share your data with third parties without your explicit consent.

Historical route data is retained according to your subscription plan (30 days to unlimited). You can export or delete your data at any time.

Yes, we are fully GDPR compliant and provide tools for data export, deletion, and privacy management.