Privacy Policy
Your privacy is fundamental to our service. This policy explains how we collect, use, and protect your information while providing freight intelligence services.
Last updated: October 19, 2025
Privacy at a Glance
We Don't Sell Data
Your information is never sold to third parties
Secure by Design
Enterprise-grade security protects your data
Full Transparency
Clear explanations of what we collect and why
Information We Collect
We collect information to provide you with freight intelligence services and improve your experience:
Account Information
- Email address (for login and alerts)
- Company name and role (optional, for customization)
- Profile preferences and settings
Route and Load Data
- Origin and destination locations you monitor
- Temperature thresholds and alert preferences
- Load information you choose to track
- Shipper and receiver contact information you provide
Usage Analytics
- Feature usage patterns (to improve the platform)
- Time spent on different sections
- Device and browser information
- IP address and general location (for service delivery)
Important Note
We only collect data necessary to provide freight intelligence services. We don't track personal browsing habits or collect unnecessary personal information.
How We Use Your Information
Your data powers our freight intelligence services in these specific ways:
Core Services
- • Monitor weather conditions on your routes
- • Send temperature and weather alerts
- • Track load information and shipments
- • Generate route intelligence reports
Platform Improvement
- • Optimize alert accuracy and timing
- • Improve user interface and experience
- • Develop new freight intelligence features
- • Enhance mobile and web performance
Communication
We use your email address to:
- Send route alerts and notifications you've configured
- Provide account-related updates and security notices
- Send service announcements and feature updates (you can opt out)
- Respond to support requests and feedback
Information Sharing and Disclosure
Our Commitment
We do not sell, rent, or trade your personal information to third parties.
We only share information in these limited circumstances:
Service Providers
We work with trusted service providers who help us deliver our services:
- Supabase: Database hosting and authentication
- Vercel: Platform hosting and content delivery
- OpenWeather: Weather data integration
- Google Maps: Location and mapping services
- Resend: Email delivery for alerts
- Stripe: Payment processing (for premium features)
All service providers are contractually required to protect your data and use it only for providing services to RouteAware.
Legal Requirements
We may disclose information when required by law, such as:
- Responding to legal process or government requests
- Protecting rights, property, or safety of RouteAware, users, or the public
- Preventing fraud or security violations
Data Security
We implement comprehensive security measures to protect your information:
Technical Safeguards
- End-to-end encryption for data transmission
- Encrypted data storage with Supabase
- Row Level Security (RLS) database policies
- Regular security audits and updates (most recently October 2025)
- SQL injection protection via explicit function search paths
Access Controls
- Row Level Security (RLS) enforced at database level
- Users can only access their own routes and loads
- Multi-factor authentication support
- Limited employee access on need-to-know basis
- Activity logging and monitoring
- SOC 2 compliant infrastructure
Security Incident Response
In the unlikely event of a security incident, we will notify affected users within 72 hours and provide clear information about the incident and steps being taken.
Your Rights and Choices
You have full control over your data and account:
Account Management
- Access: View and download all data associated with your account
- Update: Modify your profile information, routes, and preferences anytime
- Delete: Request complete account and data deletion
- Export: Download your route and load data in standard formats
Communication Preferences
- Customize which alerts you receive and when
- Opt out of promotional emails (while keeping essential service emails)
- Choose email frequency and format preferences
Data Portability
You can export your data including:
- Route configurations and alert history
- Load tracking information
- Contact directory entries you've added
- Account settings and preferences
Updates to This Policy
We may update this privacy policy to reflect changes in our practices or for legal compliance. When we make significant changes, we will:
- Notify you via email at least 30 days before changes take effect
- Update the "last updated" date at the top of this policy
- Provide a clear summary of what changed
- Give you the opportunity to review and accept changes
Continued use of RouteAware after policy updates constitutes acceptance of the new terms.
Questions About Your Privacy?
We're committed to transparency. If you have any questions about this privacy policy or how we handle your data, we're here to help.