Privacy Policy

1. Introduction

RouteAware ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our freight logistics platform.

By using RouteAware, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Name and contact information (email, phone number)
• Company information (name, type, MC/DOT numbers)
• Payment information (processed securely through Stripe)
• Account credentials

Location Data

Usage Data

We collect information about how you use RouteAware, including routes created, messages sent, platform interactions, device information, and browser type.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We use your information to:

• Provide and improve our services
• Process payments and manage subscriptions
• Send route-related notifications and alerts
• Provide customer support
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)
• Analyze usage patterns and improve user experience

4. Data Sharing

We may share your data with:

• Team members within your organization
• Service providers (payment processing, hosting, analytics)
• Law enforcement when required by law or valid legal request
• Business partners with your consent

5. Data Security

We use industry-standard encryption and security measures to protect your data:

• All data is encrypted in transit using TLS 1.3
• Data at rest is encrypted using AES-256 encryption
• Regular security audits and penetration testing
• Role-based access controls
• Multi-factor authentication available
• Compliance with industry security standards

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Export your data in a machine-readable format
• Restriction: Request limitation of processing
• Objection: Object to processing of your data
• Opt-out: Unsubscribe from marketing communications
• Location control: Disable location tracking (limits functionality)

To exercise these rights, please contact us at support@berouteaware.com

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services:

• Account data: Retained while account is active
• Historical route data: Varies by subscription plan (30 days to unlimited)
• Location data: Retained according to subscription plan
• Deleted account data: Removed within 30 days (except as required by law)
• Backup data: May persist for up to 90 days

8. Children's Privacy

9. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: Consent, contract performance, legitimate interests
• Data transfers: We use appropriate safeguards for international transfers
• Right to lodge a complaint with a supervisory authority
• Data Protection Officer contact available upon request

10. CCPA Compliance (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

Note: We do not sell personal information as defined by CCPA.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through a prominent notice on the platform at least 30 days before the changes take effect. Your continued use after the changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us: